Zebra eSIMCheck when your plan starts, then follow your phone's installation guide. Installation, enabling the line and validity starting may happen at different times.
Check your order's validity-start rule first. If it is missing or unconfirmed, do not scan the code yet; check the plan or ask support. Turning an eSIM off does not pause validity once started.
If your plan allows early installation, use stable Wi-Fi before departure, then turn the travel eSIM off until you arrive.
Note: If your current or transit location is covered, automatic connection during installation may start validity. Delay installation if you want to avoid an early start; switching off afterwards is not enough. Observe the plan's installation and activation deadlines.
Installation starts validity, even before arrival or data use. Install close to use or after arrival with stable Wi-Fi.
Do not scan days in advance. Turning the line off after installation does not reset validity.
Validity starts when eSIM procurement is completed, rather than when you install or arrive. Buy close to use and follow the plan instructions.
Do not assume an uninstalled plan is refundable. These plans may have different restrictions.
A 30-day validity period does not necessarily mean you can wait 30 days to install. Installation deadlines, activation deadlines and usage validity are separate limits defined by the plan.
If you have not decided to keep the eSIM, or are testing refunds, do not install it. Viewing an order page is different from downloading an eSIM profile to a phone.
Read the validity-start rules above first. These steps add a new travel eSIM; they do not transfer your existing line to a new phone.
1Settings → Cellular (or Mobile Data) → Add eSIM.
2Choose Use QR Code, scan your order QR and follow the prompts.
3Name the new eSIM Travel so you can select the correct data line on arrival.
On iOS 17.4 or later, open your order or private share link in Safari and choose “Install on this iPhone”. This opens the iPhone Add eSIM screen. If that option is unavailable, display the QR on another screen, hold the QR and choose Add eSIM, or enter the details manually.
Enter the order's SM-DP+ address and activation codeEnter each value in its own field. Do not paste the complete LPA string into the SM-DP+ field. If a confirmation code is required, use only the separately provided code; do not guess.
1Settings → Connections → SIM manager (also called SIM card manager on some versions).
2Tap Add eSIM, then choose to scan a QR code.
3Scan your order QR and confirm the download. Complete setup and restart if prompted.
Label the travel eSIM in SIM manager. For a connection-start plan installed before departure, turn it off afterwards. Converting or transferring your existing SIM is not the same as adding this new eSIM.
If the scanning screen has a gallery option, select your order QR image; not all versions support this. Otherwise use another screen or manual entry. A single activation-code field uses the full installation string; separate fields use the corresponding individual details.
1Settings → Network & internet → SIMs.
2Add SIM → Set up an eSIM; some versions say Download a SIM.
3Follow the on-screen prompts, then scan your order QR and download the eSIM profile.
If there is no scan option, look for other network or manual entry. Do not choose an unrelated carrier. With only one phone, display the QR on another screen or enter your order details manually.
For other Android brands, search Settings for eSIM or SIM. Android version alone does not prove support. If Add eSIM is missing, check the exact model, sales region and carrier restrictions before buying again.
Automatic switching between data lines: off
Settings → Cellular → Travel eSIM: enable this line and set data roaming as your plan requires.
Cellular → Cellular Data: select the travel line and disable Allow Cellular Data Switching.
Settings → Connections → SIM manager: enable the travel eSIM and select it for mobile data.
Connections → Mobile networks: check data roaming. One UI versions may use shared or per-SIM controls; confirm the data SIM and disable data switching.
Settings → Network & internet → SIMs: choose the travel eSIM, enable Use SIM, select it for mobile data and set roaming as instructed.
Disable Switch mobile data automatically or its equivalent; the label varies by version.
Calls, texts, Wi-Fi calling and overseas day passes still follow your home carrier's rules. Keeping a home line for texts is not necessarily free. Travel-eSIM and home-line charges are separate.
Outside coverage, the eSIM may not register yet. Check that it appears in your SIM list. Do not repeatedly scan or delete it. Download failures and connection failures differ; keep the error message, check your internet and ask for help.
Check whether the same eSIM is already installed. Codes may not be reusable, and reinstallation or transfer after deletion is not guaranteed. Check before paying again.
Switch mobile data back to your home line, confirm it is enabled and turn off the unused travel line. Verify this even if the phone switches automatically.
If you need more data or time, purchase a new plan and follow the new order’s installation and activation instructions. Top-ups and validity extensions are not offered. Do not install a cancelled or refunded eSIM. Refund eligibility depends on the plan and installation/use status; refunds after installation are not guaranteed.
Need help? Send your order number and error details to support@zebraesim.com。
Checked on 2026-09-28. Illustrations show the general process; follow your phone's actual screens and your plan terms. System updates may change menus.
WISE INTERNATIONAL LLC
Mailing address: 1021 E Lincolnway Unit 1588, Cheyenne, Wyoming 82001